Question 1

What should I do immediately after water damage?

Accepted Answer

First, ensure safety — if it's safe, shut off the water source and power to affected areas. Move valuables and electronics away from the water. Avoid walking through standing water near electrical outlets or appliances. Do not use a household vacuum on standing water. Then call our 24/7 request line — we'll connect you with an independent local provider who can respond to your West Palm Beach property. The faster water is extracted and drying begins, the less secondary damage and mold risk you'll face. If there is immediate danger to life, health, or safety, call 911.

Question 2

Does homeowners insurance cover water damage?

Accepted Answer

It depends on the source and your specific policy. Most standard homeowners policies cover sudden and accidental water damage — like a burst pipe or an appliance leak — but typically do not cover damage from gradual leaks, poor maintenance, or flooding from external sources like storm surge (which usually requires separate flood insurance). Ask your provider what documentation they offer, and confirm coverage directly with your carrier. We recommend contacting your insurer promptly after any loss.

Question 3

Does insurance cover hurricane water damage?

Accepted Answer

Hurricane water damage coverage is often split between different policies. Wind damage (including wind-driven rain through a damaged roof) is typically covered under standard homeowners insurance, while flooding from storm surge or rising external water usually requires a separate flood insurance policy through the NFIP or a private insurer. This is an important distinction in South Florida. Coverage decisions are made by your insurance company based on your policy terms — ask your insurer about your specific coverage.

Question 4

Does insurance cover roof-leak water damage?

Accepted Answer

If the roof leak is caused by a covered peril — such as storm or wind damage — the resulting interior water damage is typically covered under a standard homeowners policy. However, if the leak is due to an aging or poorly maintained roof, coverage may be limited or denied. We recommend reviewing your policy and contacting your insurer to understand your specific coverage for roof-related water damage.

Question 5

Does insurance cover sewer backup?

Accepted Answer

Sewer backup coverage is not always included in a standard homeowners policy — it's frequently an optional add-on or endorsement. If you have sewer backup coverage, damage from a backed-up sewer or drain is typically covered up to your policy limits. Without that endorsement, you may be responsible for the cost. We recommend checking your policy for this specific coverage and asking your insurer.

Question 6

How fast should water damage be cleaned up?

Accepted Answer

Water damage should be addressed immediately — ideally within the first 24 hours. Standing water begins causing secondary damage quickly: it seeps into flooring, walls, and structural materials, and mold can begin growing within 24 to 48 hours. In South Florida's humid climate, this timeline can be even shorter. Professional extraction and structural drying should begin as soon as possible to minimize damage, reduce mold risk, and keep restoration costs down. Call our 24/7 request line and we'll work to connect you with an available local provider.

Question 7

How long does structural drying take?

Accepted Answer

Structural drying typically takes 3 to 5 days, but this varies significantly by job. Factors include the amount of water, the materials affected (drywall, wood, concrete, insulation), the category of water, and ambient humidity — which is a major factor in South Florida. Some jobs dry in 2 days; larger or more complex losses can take a week or more. The provider you connect with can give you a job-specific estimate after an initial inspection and use daily moisture monitoring to confirm that all affected materials have reached dry standard.

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