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Case Study

Water heater failure in upstairs unit — water migrated through ceiling — Clematis / CityPlace, West Palm Beach

Pending verification. Real, documented job details will appear here once this case study is approved for publication.

Clematis / CityPlace, 33401 · Pending verification

Job Details

NeighborhoodClematis / CityPlace, West Palm Beach
ZIP Code33401
Property TypeRetail / restaurant (ground-floor tenant space)
Cause of LossWater heater failure in upstairs unit — water migrated through ceiling
Affected RoomsDining area, kitchen prep area, storage room
Water CategoryCategory 2 (gray water)
Response TimeOn-site in 50 minutes
Extraction MethodExtraction from flooring and ceiling assemblies; moisture mapping across tenant boundary
Drying Duration4 days to dry standard
Total Job Duration10 days from first call to final walkthrough
InsuranceDual-claim documentation prepared for tenant and upstairs unit owner; adjuster coordination

Equipment Used

Thermal imaging cameraCommercial extraction unit12 air movers4 LGR dehumidifiersHEPA air scrubber

Repairs Performed

  • Ceiling drywall replacement (partial)
  • Commercial vinyl flooring replacement
  • Kitchen equipment sanitization
  • Antimicrobial treatment
  • Coordination with upstairs unit owner

Before / During / After Photos

Demo placeholders — replace with real Clematis / CityPlace job photos before launch.

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Before
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During
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After

Customer Review

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Insurance Involvement

Dual-claim documentation prepared for tenant and upstairs unit owner; adjuster coordination

Coverage decisions are made by the insurer. We document and support the process.

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